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How to fix performance issues with Intel driver 6.5.1.371

If you have a device with an Intel processor that has the device ID ACPI\\GenuineIntel_-_x86_Family_6_Model_23_0_17, you may experience performance issues after installing the driver version 6.5.1.371. This driver update was released in February 2021 and it includes the XTUExtension driver that enables Intel Extreme Tuning Utility (XTU) features on some processors.

However, some users have reported that this driver causes their computer to boot up very slowly, lag, freeze, or crash. This may be due to a compatibility issue with the XTUExtension driver and the processor model. The affected processors are part of the Penryn microarchitecture, which is based on the 45 nm process and was launched between 2007 and 2009. These processors include the Core 2 Duo, Core 2 Quad, Pentium Dual-Core, Celeron Dual-Core, and Xeon series.

If you are experiencing performance issues with this driver, you can try the following steps to fix them:

Uninstall the XTUExtension driver from Device Manager. To do this, open Device Manager and expand the System devices category. Right-click on the device named ACPI\\GenuineIntel_-_x86_Family_6_Model_23_0_17 and select Uninstall device. Check the box that says Delete the driver software for this device and click Uninstall.

Restart your computer and check if the performance issues are resolved.

If the performance issues persist, you may need to roll back to a previous version of the Intel driver. To do this, open Device Manager again and right-click on the device named ACPI\\GenuineIntel_-_x86_Family_6_Model_23_0_17 and select Properties. Go to the Driver tab and click Roll Back Driver. Follow the instructions on the screen to complete the process.

If you cannot roll back the driver or if the performance issues still persist, you may need to download and install a compatible driver manually from Intel's website. To do this, go to https://downloadcenter.intel.com/ and enter your processor model in the search box. For example, if you have a Core 2 Duo E8400 processor, enter E8400 in the search box. Then select your operating system and download the latest driver available for your processor. Run the installer and follow the instructions on the screen to complete the installation.

Hopefully, these steps will help you fix the performance issues with Intel driver 6.5.1.371 on your device with ACPI\\GenuineIntel_-_x86_Family_6_Model_23_0_17 processor[^1^]. If you need more assistance, you can contact Intel Customer Support or visit their community forums[^2^].

What is Intel Extreme Tuning Utility (XTU)

Intel Extreme Tuning Utility (XTU) is a software application that allows you to overclock, monitor, and stress test your Intel processor and system. Overclocking means increasing the speed of your processor beyond its default settings, which can improve the performance of your system for certain applications. However, overclocking also increases the power consumption and heat generation of your processor, which can cause instability, damage, or reduced lifespan of your system. Therefore, overclocking should be done with caution and under proper cooling conditions.

XTU allows you to adjust various settings of your processor, such as the core voltage, core multiplier, core frequency, memory frequency, and memory timings. You can also monitor the temperature, power consumption, and performance of your processor and system using XTU. Additionally, you can run stress tests to check the stability and reliability of your overclocked settings. XTU also provides profiles that you can save and load for different overclocking scenarios.

However, XTU is not compatible with all Intel processors and systems. XTU only supports processors that have unlocked multipliers, such as the K-series or X-series processors. These processors allow you to change the core multiplier, which is the main factor that determines the core frequency of your processor. Other processors have locked multipliers, which means you cannot change them using XTU or any other software. You can still use XTU to monitor and stress test your system, but you cannot overclock it using XTU.

How to find out your processor model

If you are not sure what processor model you have in your device, you can use various methods to find out. One of the easiest methods is to use the CPUID instruction that is built into your processor. The CPUID instruction returns information about your processor, such as its vendor name, family number, model number, stepping number, and features. You can use a software application that executes the CPUID instruction and displays the results in a user-friendly way. For example, you can use CPU-Z, which is a free and popular tool that shows detailed information about your processor and system.

To use CPU-Z, you can download it from https://www.cpuid.com/softwares/cpu-z.html and run it on your device. CPU-Z does not require installation and does not modify any system files. Once you run CPU-Z, you will see a window with several tabs that show different information about your system. To find out your processor model, you can go to the CPU tab and look at the Name field under Specification. This field will show the full name of your processor model, such as Intel Core 2 Duo E8400 or Intel Core i5-8250U. You can also see other information about your processor in this tab, such as its code name (e.g., Penryn or Kaby Lake), its core number and thread number (e.g., 2 cores and 2 threads or 4 cores and 8 threads), its core speed and bus speed (e.g., 3000 MHz and 333 MHz or 1800 MHz and 100 MHz), and its cache size (e.g., L1: 64 KB + 64 KB; L2: 6144 KB or L1: 128 KB + 128 KB; L2: 1024 KB; L3: 6144 KB).

You can also use other methods to find out your processor model, such as using Windows System Information, using Windows Task Manager, using Windows Device Manager, or checking the label on your device or its packaging. However, these methods may not show the full name or the exact specification of your processor model. Therefore, using CPU-Z or a similar tool is recommended for getting accurate information about your processor model. 061ffe29dd